Frequently Asked Questions
Mobile Affiliates Limited t/a Coolnewmobile and Phones2yourdoor - In AdministrationMobile Media Systems Limited t/a Phoneboxdirect - In Administration
Q Is the company still trading?
A No the company ceased trading on 14 November 2007.
Q As the company is now in administration, doesn't it mean that my contract is automatically cancelled?
A Although the mobile was purchased from the company your airtime contract is with the network provider and you should contact them with regards to your ongoing contract. You will find the relevant details at the Useful Links page of this website.
Q Can I cancel my contract?
A Although the company sold the mobile phone to you, your airtime contract is with the network supplier. You should contact them direct with regards to your ongoing contract. You will find the relevant details at the Useful Links page of this website.
Q Can I take legal action?
A As the company is in administration you cannot commence any legal action against it.
Q Can I cancel my direct debit?
A As your airtime contract is with the network provider you should speak to them before considering cancelling your direct debit as you will be in breach of the terms and conditions of your airtime contract. You will find the relevant details at the Useful Links page of this website.
Q Will I receive my cash back?
A Regular updates will be provided on this website, however, based on present information available it is very unlikely that customers will receive any of their cash back.
Q How do I register that I have a claim for cash back.
A Complete the Register your claim page on this website.
Q Can I pursue the directors personally?
A No the directors have limited liability and your claim is against the company in administration.
